Help center
Answers to the questions buyers and suppliers most often ask. Don't see what you need? Send us a message.
No. Verification is free for every plan, including Starter.
GST registration certificate is required. Factory licence, shop licence, BIS/ISO certifications, and export licences strengthen your profile but are optional.
Most submissions are reviewed within 24-48 hours on working days. We email you the moment it changes status.
The most common reasons are mismatched business name on GST vs. listing, expired documents, or unreadable scans. We email a checklist so you can correct and resubmit.
Yes — log in, open your supplier dashboard, and replace any document. Re-verification runs automatically when documents change.
Our team replies within one working day. Reach out via WhatsApp or the contact form.
